1. intro_admin
  2. Technical Support
  3. Thursday, 24 August 2017
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If the chat room is not loading...

First make sure you have Adobe Flash Install and enabled

Click here to check, install and enable Adobe Flash,

Also see attached image to specifically enable Flash in Chrome for ChatIntro.com chat room

Clearing the browser cache is also helpful, click here to read more about this.
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TuMa Accepted Answer Pending Moderation
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Someone keeps moving the chatroom links and they are now in the worst place ever because the social feed loads in and pushes the links furthur down. Can someone put them back where they were before on the right side of the social feed please ko?+
  1. more than a month ago
  2. Technical Support
  3. # 1
intro_admin Accepted Answer Pending Moderation
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Actually all you need to do is click "chat rooms" at top of page on main menu, please see attached file

thanks
Attachments (1)
  1. more than a month ago
  2. Technical Support
  3. # 2
Evan Accepted Answer Pending Moderation
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I've followed all of your directions but cannot connect any longer. Chrome, edge and firefox all say there is an insecure script attempting to run and will not allow me into the chatroom. I have updated my flash and java. What else should I try?
  1. more than a month ago
  2. Technical Support
  3. # 3
intro_admin Accepted Answer Pending Moderation
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Just allow the script to run, since chatintro uses HTTPS, anything that doesnt get routed thru HTTPS 100%, chrome etc now will make that alert. chat room is a script and custom avatars are not being routed thru HTTPS right now, thats the reason for the messages, Will be updated soon
  1. more than a month ago
  2. Technical Support
  3. # 4
Evan Accepted Answer Pending Moderation
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I've allowed all permissions, allowed all scripts and still receive a connection failed error in edge, chrome and firefox. I've fully updated my OS and all components (flash, java, shockwave, etc.). I'll just try back every once in a while. Thanks for trying to help.
  1. more than a month ago
  2. Technical Support
  3. # 5
intro_admin Accepted Answer Pending Moderation
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are you able to show some screen grabs of the messages? every browser update is getting more difficult to run flash content...ty
  1. more than a month ago
  2. Technical Support
  3. # 6
holycoconut Accepted Answer Pending Moderation
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how the hell do i enter chatroom now?i cant see anything anymore at the top here on the same line as (chat)intro is written???
  1. more than a month ago
  2. Technical Support
  3. # 7
intro_admin Accepted Answer Pending Moderation
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Top menu "CHAT ROOMS" click there, see attached
Attachments (1)
  1. more than a month ago
  2. Technical Support
  3. # 8
holycoconut Accepted Answer Pending Moderation
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lol as i told you,i cant se the chatroom here anymore as you show in the mail you sendt as an attachment.i got 2 top menu lines here now then when we started this site and i am one of the first members here.I can read chat INTRO and thats it.The top menu line you show me is not here on my screen,but there is a hidden menu to the right and the chatrooms are avaleble there....But thanks anyway:-)
  1. more than a month ago
  2. Technical Support
  3. # 9
holycoconut Accepted Answer Pending Moderation
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Hey Evan i can se you got problems logging into the chatrooms useing chrome.I got the same message as you and the onley thing i did was to go in to my chrome menu and added intro under the allowlist there.
  1. more than a month ago
  2. Technical Support
  3. # 10
intro_admin Accepted Answer Pending Moderation
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Ok added big button for chat room now, see attached
Attachments (1)
  1. more than a month ago
  2. Technical Support
  3. # 11
KnallHaren Accepted Answer Pending Moderation
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Hi...i can also not log in at your chat. Im using chome...and when i click log in at chat..i just get a message after some time that im unable to log in...no connection. What can i do?
  1. more than a month ago
  2. Technical Support
  3. # 12
intro_admin Accepted Answer Pending Moderation
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Click in address bar where it says "Secure" then go down to "Flash" and on right side, make sure its set to "Allow" in drop down. After switching to Allow, chat will need to reload. Please see attached
Attachments (1)
  1. more than a month ago
  2. Technical Support
  3. # 13
KnallHaren Accepted Answer Pending Moderation
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I did as you said allow flash....connection still failed
  1. more than a month ago
  2. Technical Support
  3. # 14
intro_admin Accepted Answer Pending Moderation
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Can you goto https://helpx.adobe.com/flash-player.html

And verify flash is enabled, do you see their animation on page?
  1. more than a month ago
  2. Technical Support
  3. # 15
intro_admin Accepted Answer Pending Moderation
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Fix problems with Flash

If Flash isn't working or you see the following error messages, try the troubleshooting steps below.

Adobe Flash has been blocked because it is out of date
Couldn’t load plugin
The following plugins were blocked on this page

Step 1: Turn on Flash
On your computer, open Chrome.
At the top right, click the "3 vertical dots" and then Settings.
At the bottom, click Advanced.
Under "Privacy and security," click Content settings.
Click Flash.
Turn on Allow sites to run Flash.
Turn on Ask first.
Go back to the page with the Flash content. If it doesn't load automatically, at the top left, click Reload
  1. more than a month ago
  2. Technical Support
  3. # 16
KnallHaren Accepted Answer Pending Moderation
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Hi...i tried all u mentioned....still not connecting.
  1. more than a month ago
  2. Technical Support
  3. # 17
intro_admin Accepted Answer Pending Moderation
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send a screen shot of complete browser window with error, so have better idea of the error
  1. more than a month ago
  2. Technical Support
  3. # 18
Joppe Accepted Answer Pending Moderation
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Hello....still cant log in...sending a screenshot.
Attachments (1)
  1. more than a month ago
  2. Technical Support
  3. # 19
intro_admin Accepted Answer Pending Moderation
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Joppe

See attached and make sure your flash is set to ALLOW and NOT to Global or ASK FIRST

Also that you checked your FLASH Install at

https://helpx.adobe.com/flash-player.html
Attachments (1)
  1. more than a month ago
  2. Technical Support
  3. # 20
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